Yongxiu Hu (胡永秀)

I had originally been full of expectation when hiring Auntie Hu to take care of me and my newborn baby, so that we could get through the postpartum confinement period smoothly. But the service experience over this month was very poor. Overall, her professionalism, sense of responsibility, and service attitude were all not up to standard, and I do not recommend that other moms choose her. In terms of baby care, Auntie Hu was extremely careless and perfunctory, with no professionalism at all. Her daily care was very lax; she often played on her phone or zoned out by herself and did not proactively pay attention to the baby’s condition. When the baby cried, fussed, or was uncomfortable from gas, she would always just soothe the baby a few times in a perfunctory way and then leave it alone. She did not do massage or gas-relief care, nor did she observe the baby’s feeding or bowel movements in a timely manner. When the baby’s schedule was disrupted and the baby frequently cried at night, she also never proactively adjusted her caregiving methods. Throughout the whole process she basically worked passively, and family members had to repeatedly remind and urge her before she would take care of the baby, which was very exhausting for new parents. Her care for the mother was even more perfunctory. The postpartum meals were planned casually and handled perfunctorily, with monotonous dishes. Leftovers were often reheated and eaten repeatedly. She did not adjust the diet at all according to my postpartum physical recovery. Whether the taste was oily or light depended entirely on her mood. In daily life, she did not proactively help me with postpartum care or remind me to rest. She paid no attention to my physical condition or emotional changes, and throughout the whole time only cared about relaxing and resting herself. There were also serious issues with household hygiene and responsibility. Her personal hygiene habits were poor. The baby’s clothes and supplies were not thoroughly washed and disinfected. Room cleaning was sloppy, and dirty, messy corners were never handled. She was slow and lazy in doing things, did not notice work that needed to be done, and apart from basic feeding, almost never proactively shared any household chores. She often slacked off and rested. When communicating, her attitude was perfunctory, and she was very resistant to reasonable reminders from family members, with a negative and impatient attitude. As a postpartum nanny, Auntie Hu lacks basic professional ethics and responsibility. Throughout the entire process, the family had to worry about and follow up on everything. Not only did she fail to reduce our burden of caring for the baby and recovering during confinement, she instead added a lot of trouble and anxiety. The confinement period is a critical time for the mother and baby to rest and recover. This terrible service experience left the whole family physically and mentally exhausted. I sincerely do not recommend that anyone choose her.

A very poor postpartum nanny service experience. I sincerely do not recommend that any new mothers choose her; paying money just bought frustration, and the whole experience was especially disappointing! During the job, the postpartum nanny’s professionalism was seriously below standard, and her care for the newborn was very perfunctory. When feeding the baby and burping the baby, her movements were rough; she often just patted a few times and ended it perfunctorily, which repeatedly caused the baby to spit up and choke on milk. In daily bathing and infant massage, the process was chaotic and the details were extremely inadequate. Umbilical cord disinfection was often missed, and her hygiene awareness was very poor. The baby’s routine became disordered, and she not only did not know how to adjust it scientifically, but also allowed the baby’s days and nights to be reversed. Her care for the postpartum mother was even more perfunctory. The postpartum meals were made in a disorganized way, with unreasonable combinations of meat and vegetables, heavy oil and salt, and they did not meet postpartum recovery needs at all. The daily dishes were repetitive and limited, and she never adjusted them according to my physical condition. She basically did not pay attention to postpartum wound care or observing lochia; I had to worry about everything myself throughout the process. What was most unacceptable was her lack of responsibility. She frequently secretly played on her phone, and when the baby cried, she often delayed for a long time before coming over to soothe the baby. She was lazy in her work; room hygiene and cleaning the baby’s clothes were handled perfunctorily, and items were randomly placed everywhere. When communicating, her attitude was perfunctory; she did not listen to reasonable suggestions and found all kinds of excuses to shirk responsibility, showing no patience or professionalism. During the short service period, problems kept occurring. Not only did she fail to help me when I was weak after giving birth, she instead exhausted my whole family physically and mentally, seriously affecting my and my baby’s rest and recovery. I sincerely advise new mothers looking for a postpartum nanny to be cautious and avoid this pitfall—do not fall into this trap!

We originally only wanted to sign for 30 days, but she said her schedule was hard to arrange and insisted on 40 days, so we agreed. But not long after the second wage settlement, she suddenly said she wanted to leave early and had already arranged her next job. She collected the money in installments, the contract was signed, and after receiving the money she then said she wanted to leave. The $2,000 deposit could only be deducted during the last 13 days, so throughout the entire service period that $2,000 was in her hands; if something went wrong, you had to think carefully first. The contract also forcibly included a 10% tip—not suggested, mandatory—and the entire contract protected her interests. Attitude She habitually spoke in a commanding tone, was forceful, and always thought she was right. We hired a postpartum nanny because I hoped someone would help me get through the hardest period, but instead I had to deal with this way of interacting every day. Flashlight At night, when watching the monitor, she was holding the baby while using her phone, and whenever messages came in the flash kept flashing nonstop in the dark baby room. It wasn’t mentioned only once; every time I brought it up she argued back, and the last time it directly turned into an argument, with the baby sleeping right next to us. It only stopped after I was the first to say I didn’t want to continue. No apology, no change. That night we decided to let her go. Phone always in hand She used her phone while caring for the baby. The flash incident only brought this problem out into the open; in fact, it ran through the entire service period. Disrespect for privacy She would push the door open and come in for any reason or no reason, without saying anything first. Even in the morning when we were still sleeping, the door would open directly and she would come in. We reminded her, and she said she did not do it and talked back on the spot. Not taking care of things in the home She broke two faucets by using excessive force—one was bent crooked and one leaked and could not be turned off. In the end, we had to hire someone to replace them to solve the problem. She used a lot of force in everything she did; doors and drawers slammed loudly. During postpartum confinement my sleep was already light, and telling her did not help. Kitchen hygiene After using the sink, she never wiped it dry. After she left, we discovered the grout had already become moldy and black. The refrigerator handle was greasy, there were often oil stains on the table, and many details did not hold up to scrutiny. Because I didn’t want to wake up early, I proactively said she did not need to make breakfast and that two meals were fine, thinking she could spend more time on the baby. In the end, she still neglected what she neglected. Professional negligence After my C-section, I had been using my hands to support myself when getting up, and now my tenosynovitis is very severe. It hurts even to hold the baby, and I need steroid injections. During the entire service period, she never reminded me to pay attention to the way I got up after a C-section. This is the most basic thing a postpartum nanny should tell someone. Something went missing The egg beater she asked us to buy—when she used it, she even asked how much it cost and said she wanted one. After she left, it was simply gone. It was only something worth a few dozen dollars, but this kind of behavior made me very uncomfortable. The day she left We bought her plane ticket, reimbursed her transportation, and paid her an extra half day’s wages because we wanted to part on good terms. She was unwilling and wanted a full day, making sarcastic remarks like, “Taking that bit of money won’t make you rich, and not having it won’t make me poor,” and she was about to start cursing in public. At the airport, she messaged again saying the $45 baggage fee had not been reimbursed, and continued messaging the next day. Speechless. After the new nanny arrived and checked the baby supplies, she found that the bottom of the baby bottle sterilizer was full of limescale, black and dirty, and had never been cleaned. The baby’s bottles were sterilized in it every day, and I had no idea before. After Hu Yongxiu left my home, she discussed my private matters at her new employer’s home, and without any factual basis, spread false information about my profession to the employer and the postpartum nanny group, making rumors and malicious guesses about my work and identity. During her time in my home, she also repeatedly mentioned negative things about her previous employer, complained that the employer “threatened her,” and attributed things like my slow postpartum reactions to employer-related issues, while frequently making negative comments about her previous employer. Looking back now, someone who keeps creating negative comments between different employers was actually someone we should have cut ties with in time. During her time in my home, when I, as the mother, went to see the baby, understand the baby’s condition, or raise reasonable opinions, she said I was “too demanding” and “like a supervisor.” It was as if an employer could not care about their own child or raise opinions about the caregiving work. In addition, she often recommended expensive silk quilts, bird’s nest, and postpartum recovery programs to the mother. I later learned from postpartum recovery staff that for every successful referral of a client to do postpartum recovery, she could receive a $500 referral fee. This also made me question her true motives in recommending these programs.

This nanny is really terrible, like some pretentious old princess. Her age and other information were all altered and fake, and the real facts differ by a lot. She is actually over 60 years old. She kept going on about how great Americans are, in an extremely fawning way. While taking care of the baby, she was always on her phone. She would not even put it down when feeding milk, and she choked my child twice. I told her about it and she did not change. She also dressed very sexy and revealing, walking around my house like that, and wore a sexy transparent nightgown while video chatting with men, flirting with them, deliberately using a cutesy voice, and talking for one or two hours at a time, saying a lot of disgusting vulgar things. I really do not understand how someone in her 60s can still be so flirtatious. Her mind was not on the baby at all. In the end I truly could not tolerate it anymore and kicked her out.